Shipping policies

​We primarily use the following carriers:

• DHL Express

 

Shipping Rates: Shipping rates are calculated based on factors such as order value, weight, and destination. The shipping costs for each method will be clearly displayed during the checkout process.

 

Shipping Zones: We ship to the following geographic regions:

• Canada: Alberta, British Columbia, Manitoba, New Brunswick, New found land and Labrador, North west Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan, Yukon Territory. 

• Europe, U.S. and Asia.

 

 

Delivery Timeframes: Estimated delivery times vary depending on the shipping method and destination. While we make every effort to ensure timely delivery, please note that delivery times are estimates and not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions or carrier delays.

 

 

Order Processing Time: Orders are typically processed within 3 business days from the date of purchase. Once your order has been processed, you will receive a confirmation email with tracking information.

 

 

Tracking Information: Tracking information will be provided for all orders. You will receive an email with your tracking number once your order has been shipped. You can track the status of your shipment using the carrier's website or through our order tracking page.

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Lost or Damaged Shipments: In the rare event that your shipment is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue. 

 

Returns and Exchanges: For information on returns and exchanges, please refer to our [Returns Policy].

 

Holiday Shipping Deadlines: During peak seasons, such as holidays, please refer to our holiday shipping deadlines for important cut-off dates to ensure delivery by specific dates.

 

Contact Information: If you have any questions or concerns about our shipping policy, please contact us at siningphi@gmail.com 

 

Changes to this Policy: We reserve the right to modify or update this shipping policy at any time. Any changes will be effective immediately upon posting to our website.